KnowGately Kids app support

Requirements

Android 7.0 or later, or Windows 11 21H2 or later on an x64 PC.

An internet connection for initial pairing and current assignments, and a parent account at knowgately.com.

Install or update

Install only from the Google Play or Microsoft Store invitation supplied by KnowGately. Update through that store; automatic updates can be enabled. Do not install APKs, MSIX packages, certificates or downloads sent by an unknown person.

Pair the child device

Sign in to the parent dashboard and open the child’s Devices section.

Generate a pairing QR code. Open KnowGately Kids and scan it or enter the code manually.

Check that the correct child and assigned subjects appear. Pairing codes are private and expire quickly. Do not email or post the QR code.

Remove the app safely

In the parent dashboard, open the child’s Devices section and revoke this device first.

Android: Settings → Apps → KnowGately Kids → Uninstall.

Windows: Settings → Apps → Installed apps → KnowGately Kids → Uninstall.

Uninstalling removes local data. Revoking first also invalidates the device credential on the service.

Troubleshooting

If pairing is requested again, generate a new code in the parent dashboard. Only the parent can restore access to a paused, ended or revoked device.

If content does not refresh, reconnect to the internet and reopen the app. If the issue continues, report the platform, app version and what happened. Never send passwords or pairing codes.

Contact

For a suspected child-safety or privacy issue, include “Safety” or “Privacy” in the email subject.